Frequently Asked Questions
Everything you need to know about your Irohas Photo experience.
What is the typical shipping timeframe for camera gear?
We process most orders within 1-2 business days. Domestic express shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on customs.
Do you offer a warranty on refurbished lenses and bodies?
Yes, all our certified pre-owned and refurbished equipment comes with a comprehensive 6-month Irohas Photo warranty covering mechanical and electronic defects.
What is your return policy for open-box electronics?
You can return items within 30 days of delivery. Please ensure the product is in its original packaging with all accessories included; a restocking fee may apply for items with high shutter counts.
Are all your cameras genuine and intended for the local market?
Absolutely. We only sell authentic products sourced directly from authorized distributors. We do not sell 'grey market' items, ensuring you have a valid manufacturer's warranty.
Can I trade in my old photography equipment?
We do offer a trade-in program. You can submit photos and descriptions of your gear via our 'Trade-In' portal to receive a valuation credit toward your next purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for high-value equipment.